Business terms and conditions

 

Terms and Conditions

Seller:
Ing. Lucie Sekaninová
Masarykova 70, 664 52 Sokolnice, Czech Republic
Company ID: 04882784
Email: info@eles-studio.cz
Website: www.eles-studio.com

These Terms and Conditions (“Terms”) govern the rights and obligations between us (“the seller”) and you (“the buyer”) when purchasing goods through our Shopify store.

1. Products and Prices

  • Product descriptions, photos, and prices are displayed in our store.

  • Prices are shown in EUR (or other currencies supported by Shopify) and include applicable taxes, unless otherwise stated.

  • Shipping costs are calculated at checkout.

  • Discounts cannot be combined unless otherwise agreed.

2. Orders

  • By placing an order, you confirm that the information provided is correct.

  • After submitting an order, you will receive an automatic confirmation email. This does not yet mean that the order is accepted.

  • The purchase agreement is completed once we accept and confirm your order.

  • We may cancel or refuse an order if a product is unavailable, incorrectly priced, or unpaid.

3. Payment

  • Payments can be made through the methods offered at checkout (credit/debit card, Shopify Payments, Bank deposit.).

  • Orders must be fully paid before shipment.

4. Shipping and Delivery

  • Orders are shipped to the address provided at checkout.

  • Buyers are responsible for providing accurate delivery details.

  • International buyers are responsible for any customs duties, import taxes, or other fees required by their country.

  • If a package is refused, unclaimed, or returned to us due to unpaid fees or incorrect address, shipping costs will not be refunded.

5. Returns and Exchanges

  • Buyers may return or exchange items within 14 days of delivery.

  • Please contact us first at info@eles-studio.cz before sending back your item.

  • Returned items must be unused, undamaged, clean and in their original packaging.

  • Buyers are responsible for return shipping costs unless the item is faulty or incorrect.

  • Refunds will be processed within 14 days of receiving the returned goods.

Exchanges
If you wish to exchange an item, the buyer is responsible for the cost of the exchange shipping. This fee will be invoiced and must be paid in advance via bank transfer.

Items that cannot be returned or exchanged:

  • Custom-made or personalized products

  • Used, damaged, or unclean items

  • Intimate items (for hygiene reasons)

6. Faulty or Defective Products

  • If you receive a defective or incorrect item, please contact us immediately with details and photos.

  • Depending on the case, you may request:

    • A replacement,

    • A repair (where possible), or

    • A refund.

7. Cancellations

  • Order cancellations are accepted within 48 hours of purchase. After this period, your order may already be in production or shipping.

8. Privacy

We respect your privacy. Your personal data will only be used to process and deliver your order. Your information will never be shared with third parties, except as required for shipping or legal purposes.

9. Governing Law

These Terms are governed by the laws of the Czech Republic. However, nothing in these Terms affects your consumer rights under the laws of your country of residence.