Business terms and conditions

I. General Provisions

  1. These General Terms and Conditions (hereinafter referred to as the “Terms and Conditions”) govern the mutual rights and obligations of the Seller and the Buyer arising in connection with the conclusion of a purchase contract.

Ing. Lucie Sekaninová
Company ID (IČO): 04882784
Registered office: Masarykova 70, 664 52 Sokolnice, Czech Republic

Contact details:
E-mail: info@eles-studio.com
Website: www.eles-studio.com
(hereinafter referred to as the “Seller”)

  1. These Terms and Conditions govern the mutual rights and obligations of the Seller and a natural person who enters into a purchase contract outside the scope of their business activity as a consumer, or within the scope of their business activity (hereinafter referred to as the “Buyer”), through the web interface located at www.eles-studio.com (hereinafter referred to as the “Online Store”).

  2. The provisions of these Terms and Conditions form an integral part of the purchase contract. Deviating provisions in the purchase contract shall prevail over the provisions of these Terms and Conditions.

  3. These Terms and Conditions are drawn up in the Czech language. In the event that a language version is prepared, the Czech version shall be legally binding.

II. Information on Goods and Prices

  1. Information on the goods, including prices and main characteristics, is provided for individual products in the Online Store catalogue. Prices are stated inclusive of value added tax (VAT), all related fees, and costs for returning goods if such goods cannot be returned by ordinary postal means due to their nature. Prices remain valid for the period during which they are displayed in the Online Store. This provision does not exclude the conclusion of a purchase contract under individually agreed terms.

  2. All presentations of goods in the Online Store catalogue are for informational purposes only and the Seller is not obliged to conclude a purchase contract regarding such goods.

  3. The Online Store provides information on costs associated with packaging and delivery of goods.

III. Order and Conclusion of the Purchase Contract

  1. Any costs incurred by the Buyer when using means of distance communication in connection with the conclusion of the purchase contract (internet connection costs, telephone call costs) shall be borne by the Buyer. These costs do not differ from the basic rate.

  2. The Buyer places an order in the following ways:

  • via their customer account, if they have previously registered in the Online Store,

  • by completing the order form without registration.

  1. When placing an order, the Buyer selects the goods, quantity, method of payment, and method of delivery.

  2. Prior to submitting the order, the Buyer is allowed to review and modify the data entered. The order is submitted by clicking the “Pay” button. The data stated in the order is deemed correct by the Seller. The validity of the order is conditional upon completion of all mandatory fields and confirmation that the Buyer has read these Terms and Conditions.

  3. Immediately after submitting the order, the Seller shall send confirmation of receipt of the order to the Buyer’s e-mail address. This confirmation is automatic and constitutes the conclusion of the purchase contract. The current Terms and Conditions are attached to the confirmation e-mail.

  4. If the Seller cannot meet any requirement stated in the order, the Seller shall send the Buyer a modified offer. Such modified offer shall be considered a new proposal for a purchase contract, which is concluded upon confirmation by the Buyer.

  5. All orders accepted by the Seller are binding.

  6. In the event of an obvious technical error on the Seller’s part regarding the price of goods displayed in the Online Store or during the ordering process, the Seller is not obliged to deliver the goods at such an obviously incorrect price, even if an automatic order confirmation has been sent. The Seller shall inform the Buyer without undue delay and send a modified offer.

IV. Customer Account

  1. Based on registration in the Online Store, the Buyer may access their customer account and place orders through it. Ordering without registration is also possible.

  2. The Buyer is obliged to provide accurate and truthful information during registration and ordering and to update such information if it changes.

  3. Access to the customer account is secured by a username and password. The Buyer is obliged to maintain confidentiality regarding access credentials. The Seller is not responsible for misuse of the account by third parties.

  4. The Buyer is not entitled to allow third parties to use the customer account.

  5. The Seller may cancel the customer account, especially if it is not used for an extended period or if the Buyer breaches their obligations.

  6. The Buyer acknowledges that the customer account may not be continuously available due to maintenance.

V. Payment Terms and Delivery of Goods

  1. The Buyer may pay the purchase price and delivery costs in the following ways:

  • cashless bank transfer to account no. 3997066004/5500 held with Raiffeisenbank, IBAN CZ71 5500 0000 0039 9706 6004, SWIFT RZBCCZPP

  • cashless payment by payment card,

  • cashless transfer via Shopify Payments.

  1. Together with the purchase price, the Buyer is obliged to pay delivery and packaging costs.

  2. In the case of payment via a payment gateway, the Buyer shall follow the instructions of the payment service provider.

  3. In the case of cashless payment, the obligation is fulfilled upon crediting the amount to the Seller’s account.

  4. The Seller does not require any advance payment, except for custom-made products, which are handled individually.

  5. Goods are delivered:

  • to the address specified by the Buyer,

  • to a pickup point selected by the Buyer.

  1. The delivery method is selected during the ordering process.

  2. Delivery costs are stated in the order and order confirmation. If a special delivery method is requested by the Buyer, the Buyer bears any additional costs and risks.

  3. The Buyer is obliged to accept the goods upon delivery.

  4. Upon receipt, the Buyer shall inspect the packaging and report any damage to the carrier immediately.

  5. The Seller shall issue a tax document (invoice) electronically to the Buyer’s e-mail address.

  6. Ownership of the goods passes to the Buyer upon full payment and receipt of the goods. The risk of damage passes upon receipt.

 

Customs Duties and Import Taxes (Outside the EU)

  • The recipient of the shipment (the Buyer) is obliged to pay any applicable customs duties (import fees), value added tax (VAT), and other import taxes that may be assessed upon delivery in the destination country. These charges are not included in the order price or in the shipping costs and are determined by the carrier or the relevant customs authorities.
  • If the recipient refuses or fails to pay the above-mentioned charges and the shipment is held by customs authorities, the Buyer shall not be entitled to a refund of the order price.
  • If the shipment is returned to the Seller, the Buyer may be charged an additional fee to cover the costs incurred for the return shipment and postage, or such costs may be deducted from the refunded amount for the relevant order.

 

VI. Withdrawal from the Contract

  1. A consumer has the right to withdraw from the purchase contract.

  2. The withdrawal period is 14 days from:

  • receipt of the goods,

  • receipt of the last item,

  • receipt of the first delivery in the case of recurring delivery.

  1. The right of withdrawal does not apply, inter alia, to:

  • services provided with prior express consent,

  • custom-made goods,

  • perishable goods,

  • sealed goods unsealed for hygiene reasons.

  1. To comply with the withdrawal period, the Buyer must send the withdrawal notice within the period.

  2. Withdrawal may be made via e-mail. The Seller shall confirm receipt.

  3. The Buyer shall return the goods within 14 days at their own expense.

  4. The Seller shall refund all payments within 14 days, using the same payment method.

  5. If a more expensive delivery method was chosen, only the cheapest offered delivery cost shall be refunded.

  6. The Seller may withhold the refund until the goods are returned.

  7. The goods must be returned undamaged and unused. Compensation for damage may be offset.

  8. The Seller may withdraw due to stock unavailability and refund all payments.

  9. In the case of an exchange of goods for international orders, the Buyer shall bear the costs of shipping the replacement goods to the Buyer (so-called exchange shipping). These costs must be paid by the Buyer in advance by bank transfer.

VII. Rights from Defective Performance

  1. The Seller warrants to the Buyer that the goods are free from defects upon receipt. In particular, the Seller warrants that at the time the Buyer received the goods:

  • the goods have the characteristics agreed by the parties, and in the absence of such agreement, the characteristics described by the Seller or the manufacturer or reasonably expected by the Buyer with regard to the nature of the goods and on the basis of advertising carried out by them,

  • the goods are fit for the purpose stated by the Seller or for which goods of this kind are usually used,

  • the goods correspond in quality or design to the agreed sample or model, if the quality or design was determined by reference to an agreed sample or model,

  • the goods are in the appropriate quantity, measure, or weight, and

  • the goods comply with applicable legal regulations.

  1. If a defect becomes apparent within six (6) months from the receipt of the goods by the Buyer, the goods shall be deemed to have been defective already at the time of receipt. The Buyer is entitled to exercise rights arising from a defect that occurs in consumer goods within twenty-four (24) months from receipt. This provision shall not apply to goods sold at a lower price due to a defect for which the lower price was agreed, to wear and tear caused by normal use, to used goods with defects corresponding to the level of use or wear they had at the time of receipt, or where such limitation results from the nature of the goods.

  2. In the event of a defect, the Buyer may submit a complaint (claim) to the Seller and request:

  • replacement of the goods with new goods,

  • repair of the goods,

  • a reasonable discount from the purchase price, or

  • withdrawal from the purchase contract.

  1. The Buyer shall have the right to withdraw from the purchase contract:

  • if the goods have a material defect,

  • if the goods cannot be properly used due to repeated occurrence of defects or defects after repair, or

  • in the case of a greater number of defects in the goods.

  1. The Seller is obliged to accept complaints at any premises where acceptance of complaints is possible, or at the registered office or place of business. The Seller is obliged to issue the Buyer with written confirmation stating when the right was exercised, the content of the complaint, the requested method of handling the complaint, as well as confirmation of the date and method of settlement of the complaint, including confirmation of any repair carried out and its duration, or written justification for rejection of the complaint.

  2. The Seller or an employee authorised by the Seller shall decide on the complaint immediately; in complex cases, within three (3) business days. This period does not include the time reasonably required, depending on the type of product or service, for professional assessment of the defect. The complaint, including removal of the defect, must be settled without undue delay, no later than thirty (30) days from the date the complaint was submitted, unless the Seller and the Buyer agree on a longer period. Failure to meet this deadline shall be considered a material breach of the contract, and the Buyer shall be entitled to withdraw from the purchase contract. The moment the complaint is submitted shall be deemed to be the moment when the Buyer’s expression of will (exercise of rights arising from defective performance) is delivered to the Seller.

  3. The Seller shall inform the Buyer in writing of the outcome of the complaint.

  4. The Buyer shall not be entitled to rights arising from defective performance if the Buyer was aware of the defect prior to receipt of the goods or if the Buyer caused the defect themselves.

  5. In the event of a justified complaint, the Buyer shall be entitled to reimbursement of reasonably incurred costs arising in connection with the exercise of the complaint. This right may be exercised with the Seller within one (1) month after the expiration of the warranty period.

  6. The Buyer has the right to choose the method of handling the complaint.

  7. The rights and obligations of the contractual parties relating to rights arising from defective performance are governed by the applicable laws of the Czech Republic, in particular the Civil Code and consumer protection legislation.

  8. Further rights and obligations of the parties related to the Seller’s liability for defects are governed by the Seller’s Complaints Procedure.

VIII. Delivery of Notices

  1. All correspondence may be delivered electronically by e-mail.

  2. The Buyer sends correspondence to the Seller’s e-mail stated herein.

IX. Out-of-Court Dispute Resolution

  1. The Czech Trade Inspection Authority is responsible for alternative dispute resolution.

  2. The EU online dispute resolution platform may be used.

  3. The Seller is authorised to sell goods based on a trade licence.

X. Final Provisions

  1. All legal relations are governed by the laws of the Czech Republic.

  2. The Seller is not bound by any codes of conduct.

  3. All intellectual property rights to the website belong to the Seller.

  4. The Seller is not liable for misuse of the Online Store.

  5. The Buyer assumes the risk of change of circumstances under Section 1765(2) of the Civil Code.

  6. The purchase contract is archived electronically and is not publicly accessible.

  7. The Seller may amend these Terms and Conditions.

These Terms and Conditions enter into force on 28 January 2026.